Access to our services
RIVIAM is committed to giving you a seamless and accessible experience using our services. Our goal is to ensure as many people as possible can access and use our services with ease and independence.
You should be able to:
- Access our services using any device, whether this is a desktop, laptop, tablet or mobile phone.
- Access our internet available services using any modern browser.
- Navigate our portals using only your keyboard when using a desktop or laptop device.
- Zoom in to see the text on our portals.
Easy reading and consistent layout
We are committed to making our portals, referral forms and eConsents quick and easy to complete.
- The text is concise and easy to understand, aiming for a reading age of a 9 year old.
- The appointment booking process in our Patient Portal uses a consistent layout and design.
- The form completion process in our referral forms and eConsents uses a consistent layout and design and it’s easy to see where to continue and submit.
- Where you can take action in our Patient Portal – such as choosing the referrals you’d like to book – the small hand cursor appears, and the colour style momentarily changes. Once you have taken an action, the colour will change to indicate what you have done.
Simple navigation
To enable you to navigate around our portals easily, we have:
- Added side bars which are permanently visible, so you always know where you are.
- Provided options to navigate backwards during use of our portals.
- Applied the Government Digital Standard format for longer form questionnaires enabling them to be quickly and easily completed.
- Using a mobile device our Patient Portal’s navigation is enabled at the bottom of the screen, for quick access.
Making the content clear
Our aim is to make the content on our portals clear and accessible.
- Colour contrast between the text and background has been added to ensure readability.
- All buttons are large enough to enable easy interaction and navigation.
- The use of images and media has been limited. Any images added will have added text so they can be easily read using a screen reader.
- Where useful, additional help text has been included.
Compliance with accessibility standards
Our portals have been developed using the Web Content Accessibility Guidelines (WCAG) 2.1 A and we are aiming towards meeting the AA standard.
Contact us
If you encounter any barriers or have suggestions for how we can improve your experience, please contact us via our Helpdesk by emailing [email protected].
Your feedback is invaluable in helping us create more accessible and inclusive services for everyone.
Last updated March 2025