Privacy policy

This privacy statement relates to the information managed by this public website only.

RIVIAM Digital Care Limited is registered in England and Wales, Company Number: 04543806.

Focus of this privacy statement

This website’s sole purpose is to provide information to our customers and members of the public about the services we provide. It is not a website used to provide services to customers and, therefore, does not hold any data about people.

What happens when you subscribe to a newsletter

At different points in the website you may be asked if you wish to subscribe to one of our newsletters with your email address.

If you do, you are giving us consent to send you emails about our services. We do not share this information with any other company and only use it in relation to our services. This information is stored and managed with secure access by MailerLite.

MailerLite may store this data outside the European Economic Area (EEA) and has appropriate EU/US privacy shield compliance.

Contact us form

The contact us form on this website forwards your information by email. Information is not stored on this website about you.

RIVIAM’s domain is hosted on Google’s G-Suite application services. Google’s services are compliant with the EU’s requirements. We are satisfied that Google protects the data in our email service sufficiently.

If you are not happy with this service, please don’t use the contact form and call us on 01225 945 020.

Content Management System

This website is developed using an open-source common content management system (CMS). It stores a set of information in the browser session that allows the CMS to operate.

Sadie AI services - Clutter Classifier 

By accessing the Clutter Classifier, you will be submitting an image for classification. RIVIAM does not store this image. We may contact you via your email address to ask for your feedback regarding the service.  Should you wish us to remove your email address, please get in touch. 

X (formerly Twitter)

A series of X plugins / components are used within the CMS that use services hosted by X. A cookie is used in the browser session by these plugins that links back to www.x.com. This information may be stored outside of the EEA. If you'd like more information, see X's website. 

Google Analytics

Finally, Google’s Analytic tool is used to help us understand what information people use on this website. A third cookie is used by Google to understand what pages a user is using. User data activity is stored for 24 months. Google may store this information outside of the EEA and is compliant with the Privacy Shield requirements of the EU. For more information, see Google's policy.

Contacting Us About Data Protection 

If you have a complaint about how your personal data is handled, please contact us first at [email protected]. We will acknowledge your complaint within 30 days and aim to resolve it without unnecessary delay.

Where your complaint or enquiry relates to a service we provide for a customer, RIVIAM will usually be acting as a data processor. This means the customer is responsible for deciding how and why your personal data is used. We may need to pass your complaint or enquiry to that customer and will support them where required.

For general data protection enquiries, or to exercise your data protection rights where RIVIAM is the controller, please contact [email protected]. We will review your enquiry and involve our appointed Data Protection Officer (DPO) where appropriate.

We have appointed GRC Solutions as our independent Data Protection Officer (DPO) to oversee our compliance with data protection law. You may contact the DPO directly if you prefer: [email protected] / +44 (0) 333 900 5555 / GRC Solutions Limited, Unit 3, Clive Court, Bartholomew’s Walk, Cambridgeshire Business Park, Ely, Cambridgeshire, CB7 4EA.

If you remain dissatisfied after we have responded, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk / 0303 123 1113.