Referral Management, Triage and Single Point of Access service
Speeds up the delivery of care for people
Transform your Single Point of Access with a digital front door and connected workflows that streamline referrals, triage and case management, enabling faster, more co-ordinated care.
One Digital Front Door for referrals
Give referrers one secure, easy to use Digital Front Door and Referral Portal to access services and submit referrals, simplifying the process and improving the quality of information received.
Better quality referrals, less administration
Smart digital forms and automatic patient demographic checks using the NHS Personal Demographics Service (PDS) reduce manual checks, errors, missing information and time spent chasing referrers.
Clear visibility of every referral
It's easy to track referrals from receipt through triage and case management, giving your teams a clear view of referral status, priorities and progress.
Stay in control of demand and backlogs
See where referrals are building up, identify bottlenecks and prioritise urgent cases.
Clear visibility across service pathways helps your teams manage workloads and respond to demand.
Streamline triage and care co-ordination
Automatically route referrals into the right pathways and workflows, helping teams assess, prioritise and progress cases efficiently so patients can access the right care sooner.
More time for patient care
Reduce repetitive administration, duplicate data entry and unnecessary follow-up calls, freeing up clinical and administrative teams to focus on delivering patient care.
Supporting patients 24/7
RIVIAM supports the delivery of children's physical and mental health services, alongside adult community health services.
Supporting patients 24/7
RIVIAM supports the delivery of children's physical and mental health services, alongside adult community health services.
- Accessible, interactive, fast
Secure Referral Portals
Customisable referral portal and forms collect sensitive information improving care delivery
- One digital space for referrals
Service Directory
Enables professionals and citizens to find and make referrals to services in one step, saving time and improving care co-ordination
- Transform care pathways
Workflow for your Single Point of Access
Manages referrals and improves care co-ordination, boosting productivity and eliminating backlogs
- No more monitoring of email accounts
Email Processing service
Automates email processing into pathways, boosting productivity
- Let's work together
Have some unique requirements?
We can discuss your needs and collaborate with you to design, plan, develop and deliver a solution for your specific needs