Multi-agency Referral Hub

Enables healthcare, Local Authority and third sector organisations co-ordinate health and social care services in a seamless, efficient, secure way

RIVIAM’s Multi-agency Referral Hub enables healthcare, social care and third sector partners to receive referrals and work together in a seamless, efficient, secure way online, co-ordinating care and support for people.

The service offers:

Multi agency working so referrals can be received, managed and co-ordinated by multiple partner organisations across the same patient record.
A security approach so users view only the referrals relevant to their organisations.
Ability to support effective multi-disciplinary meetings (MDTs) using a single view of the activities related to a person.
Discharge service so ward staff in Acutes or Community Hospitals can more easily request third sector and community services, speeding up a person's discharge.

“People want to see agencies working well together so their care is co-ordinated and organised without the need for repeating information and duplication.

We're really excited that RIVIAM's Multi-agency Referral Hub service means healthcare providers can now include the local council and third sector organisations in their co-ordination efforts to provide care across a community.” Paul Targett, RIVIAM's Managing Director

“The establishment of the Community Wellbeing Hub in response to the pandemic has been an amazing achievement. Ensuring a collaborative, multi-agency approach to community service provision has been vital to meeting the needs of the BaNES community and RIVIAM has been instrumental in this. It has allowed all organisations to work in a more efficient and coordinated way and so provide a flexible, timely response to our communities.” Kate Morton, CEO, Bath Mind

Problems solved by RIVIAM

Managing demand

Removes the need to track referrals in spreadsheets and on whiteboards. Provides a single view of all referrals and their status for each pathway

Single view for MDTs

All partners can see a single view of a referral and all activities related to a person

Create a referral online

RIVIAM’s dynamic forms allow referral information to be captured quickly and easily online

Manage and record contacts

RIVIAM will act as your contact management service, recognising the difference between the person receiving care and the contact submitting the referral