Multi-agency Referral Hub
Linking NHS, social care and third sector
NHS, social care and third sector partners can receive referrals and work together securely online to co-ordinate care and support for people.
Improve outcomes together
Facilitates system-wide care co-ordination by providing a single digital hub to multiple services, streamlining referral and case management processes.
One contact, multiple partners
Bring different services together to reduce inequalities and address wider determinants of health.
One contact, multiple partners
Bring different services together to reduce inequalities and address wider determinants of health.
- Secure 'umbrella' system
Multi-agency working
Collaborate and co-ordinate care together
- Quicker discharge
Hospital to Home service
Speeds up when medically fit patients leave hospital, freeing up beds
- View a single patient record
Single view of a referral
See all referral information, related documents, notes and activities
Deliver a more person-centred approach, wrapping services around an individual
Supporting multi-agency working since 2020
〝People want to see agencies working well together so their care is co-ordinated and organised without the need for repeating information and duplication. We're really excited that RIVIAM's Multi-agency Referral Hub service means healthcare providers can now include the local council and third sector organisations in their co-ordination efforts to provide care across a community.〞
〝The establishment of the Community Wellbeing Hub in response to the pandemic has been an amazing achievement. Ensuring a collaborative, multi-agency approach to community service provision has been vital to meeting the needs of the BaNES community and RIVIAM has been instrumental in this. It has allowed all organisations to work in a more efficient and coordinated way and so provide a flexible, timely response to our communities.〞