Third sector organisations
Work seamlessly with healthcare providers and Local Authorities
- Healthcare
- Community health
- Social care
- Third sector
You currently face significant challenges in communicating efficiently with your health and social care partners, often relying on outdated methods like phone calls, emails and spreadsheets. Our mission is to change this.
RIVIAM enables multi-agency care
When you are currently being asked to do more for less, this lack of ability to easily co-ordinate care and subsequent actions can lead to slow decisions, wasted resources and an increased risk of delayed care for people in need.
The Multi-agency Referral Hub service acts as a secure 'digital bridge' so you can collaborate more easily with NHS services, the Local Authority and each other. MDT meetings become so much easier.
〝The establishment of the Community Wellbeing Hub in response to the pandemic has been an amazing achievement. Ensuring a collaborative, multi-agency approach to community service provision has been vital to meeting the needs of the BaNES community and RIVIAM has been instrumental in this. It has allowed all organisations to work in a more efficient and coordinated way and so provide a flexible, timely response to our communities.〞
〝The impact of this digital transformation is plain to see. For ward staff, the ability to easily make referrals to multiple organisations at the click of a button is revolutionary. However, the ability for Discharge Co-ordinators to then easily see when support has been put in place gives much more assurance that a person can return home safely. This platform is not just a tool; it’s a conduit for change, enabling us to reach those who need us most, right when they need us.〞
Shared Care Record Viewer
In Autumn 2024, we introduced our Shared Care Record Viewer enabling authorised third sector organisations using RIVIAM to access the local care record for a patient, enabling them to understand the full picture of a person's care.
Help speed up a person's hospital discharge
In 2023, RIVIAM launched our Hospital to Home service, making it easier for ward teams to refer individuals to multiple third-sector organisations. With a care control dashboard, teams can track progress and make faster discharge decisions.
The service is currently in use at the Royal United Hospital and two community hospitals in Bath.
Other services that may interest third sector organisations
Multi-agency Referral Hub
Linking NHS, social care and third sector
Hospital to Home service
Speeds up when medically fit patients leave hospital, freeing up beds
Citizen / Patient Portal
Enhances people's engagement with their care and reduces Do Not Attends