Third sector organisations

RIVIAM's Multi-agency Referral Hub enables third sector organisations to work seamlessly with healthcare providers and Local Authorities

It's currently really difficult for third sector organisations to communicate efficiently with their health and social care partners - they are reliant on the phone, email and spreadsheets to share information.

When you are currently being asked to do more for less, this lack of ability to easily co-ordinate care and subsequent actions can lead to slow decisions, wasted resources and an increased risk of delayed care for people in need.

RIVIAM enables multi-agency care

The Multi-agency Referral Hub service acts as a secure 'digital bridge' so you can collaborate more easily with community healthcare services, the local council and each other.

“The establishment of the Compassionate Community Hub in response to the pandemic has been an amazing achievement. Ensuring a collaborative, multi-agency approach to community service provision has been vital to meeting the needs of the BaNES community and RIVIAM has been instrumental in this. It has allowed all organisations to work in a more efficient and coordinated way and so provide a flexible, timely response to our communities.” Kate Morton, CEO, Bath Mind

Shared care record

Everyone who is authorised to do so can see a single view of a person’s care record and see the latest position for a person. This makes Multi-disciplinary Team (MDT) meetings much easier.

Collaborate and communicate securely

You can share messages in real-time and keep everyone up to date with tasks and outcomes.

RIVIAM's security measures mean only users authorised to access certain pathways can do so, meaning data is managed securely and responsibly whilst enabling multi-agency working.

“At Citizens Advice BaNES, we have been working with other charities and third sector organisations over the last year to bring together a partnership with BaNES Council, Virgin Care and the Clinical Commissioning Group to provide a more effective and efficient service to residents, patients and clients all across BaNES. The dreadful challenges of Covid-19 galvanised these partnership discussions into greater action and the Compassionate Community Hub was born. Ten organisations were quickly and effectively working together to provide an emergency response to Covid-19.

The ‘glue’ that pulled all this together was the revolutionary technology platform that was created and delivered to support this crucial work – RIVIAM’s Wellbeing service. This, without doubt, has enabled the initiative to become a huge, unique, nationwide success story, and to deliver a far more effective and efficient solution for the Local Authority, lead healthcare provider and local third sector partners.” Les Redwood, CEO, Citizens Advice BaNES