Third sector organisations

RIVIAM's Multi-agency Referral Hub enables third sector organisations to work seamlessly with healthcare providers and Local Authorities

It's currently really difficult for third sector organisations to communicate efficiently with their health and social care partners - they are reliant on the phone, email and spreadsheets to share information.

When you are currently being asked to do more for less, this lack of ability to easily co-ordinate care and subsequent actions can lead to slow decisions, wasted resources and an increased risk of delayed care for people in need.

RIVIAM enables multi-agency care

The Multi-agency Referral Hub service acts as a secure 'digital bridge' so you can collaborate more easily with community healthcare services, the local council and each other.

“The establishment of the Community Wellbeing Hub in response to the pandemic has been an amazing achievement. Ensuring a collaborative, multi-agency approach to community service provision has been vital to meeting the needs of the BaNES community and RIVIAM has been instrumental in this. It has allowed all organisations to work in a more efficient and coordinated way and so provide a flexible, timely response to our communities.” Kate Morton, CEO, Bath Mind

Shared care record

Everyone who is authorised to do so can see a single view of a person’s care record and see the latest position for a person. This makes Multi-disciplinary Team (MDT) meetings much easier.

Collaborate and communicate securely

You can share messages in real-time and keep everyone up to date with tasks and outcomes.

RIVIAM's security measures mean only users authorised to access certain pathways can do so, meaning data is managed securely and responsibly whilst enabling multi-agency working.

Help speed up a person's hospital discharge

In 2023, RIVIAM introduced our Discharge service enabling ward teams in acutes to more easily refer a person to multiple third sector organisations, and then using a dashboard see what's happening for a person for quicker discharge decisions.

The service is being used at the Royal United Hospital in Bath, enabling ward teams to make patient referrals to multiple community, housing and voluntary sector services working together using RIVIAM at the Community Wellbeing Hub in Bath and North East Somerset. Read the case study here.

“The impact of this digital transformation is plain to see. For ward staff, the ability to easily make referrals to multiple organisations at the click of a button is revolutionary. However, the ability for Discharge Co-ordinators to then easily see when support has been put in place gives much more assurance that a person can return home safely. This platform is not just a tool; it’s a conduit for change, enabling us to reach those who need us most, right when they need us.” Simon Allen, CEO, Age UK Bath and North East Somerset