Multi-agency working
Collaborate and co-ordinate care together
- Healthcare
- Community health
- Social care
- Third sector
A secure, digital case management system so commissioned partners can receive referrals and co-ordinate care together.
Pathways for each partner
Each agency is set up with a workflow pathway to receive and manage referrals. Pathways are split into a number of steps. A user can select a step and manage a list of referrals in a consistent and easy process.
Real-time notifications
Notifications alert users when referrals are received so they know when to log in for triage.
Security first
Users can only access referrals and patient records managed by their own organisation. They can still see a clear overview of a person’s care with a quick snapshot of related referrals handled by other organisations.
This ensures patient data is protected while enabling seamless collaboration across multiple organisations from different sectors.
〝He was in a desperate situation when the Hub delivered a HELP pack to him and was very emotional the first couple of follow up calls made. Today I spoke to him and he said that he feels 100% better now and is finally back to his normal self. He said that he couldn't have done it without our help, and that the pack was a miracle and god send.〞
Dynamic dashboards
Enables collaborating agencies to view and discuss the staus of their care delivery, record notes and assign actions through a shared dashboard.
Shared Care Record Viewer
In Autumn 2024, we introduced our Shared Care Record Viewer enabling authorised third sector organisations using RIVIAM to access the local care record for a patient, enabling them to understand the full picture of a person's care.
More from Multi-agency Referral Hub
Hospital to Home service
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Single view of a referral
See all referral information, related documents, notes and activities