Email Processing service
Automates email processing into pathways, boosting productivity
- Healthcare
- Community health
- Community mental health
- Children's services
- Adult services
NHS providers using Single Points of Access recognise the need for efficiencies to meet rising demands and improve patient care. Automating the processing of email referrals can save thousands of hours in clinical and administrative time.
Processing from email accounts
RIVIAM reads emails directly from NHS accounts and automatically processes the email and its attachments securely into workflow pathways on RIVIAM in seconds. The service:
- Auto-checks email account/s every 20 seconds.
- Auto-reads referral documents attached, reading the referrer and patient details.
- Auto-allocates the email and its documents to a pathway or a service centre on RIVIAM workflow, reading identifiers on the referral form or in the referral's text to determine the appropriate workflow queue.
Auto population
When RIVIAM receives the incoming email, it creates a referral and patient record auto-populating all the details. If multiple referrals are included in one email, RIVIAM creates separate referrals for each document containing patient data and safely ignores any other documents in the email.
Improves referrer experience
Upon receiving an email, RIVIAM automatically sends a confirmation to the sender, providing reassurance that their referral is being managed. The acknowledgment includes a referral code for status updates if needed.
Focus on value-adding tasks
Staff no longer need to monitor email accounts or manually manage referrals, freeing them to focus on higher-priority tasks. Referrals are automatically routed to the appropriate clinician.
You can respond to demand
The flow of incoming email referrals is easy to track, with bottlenecks quickly identified and backlogs efficiently managed. Urgent referrals can be prioritised to meet service KPIs.
Operate as one service
With RIVIAM, multiple service centers across different locations can operate seamlessly as a unified, consistent service.
More from Referral Management services
Secure Referral Portals
Customisable referral portal and forms collect sensitive information improving care delivery
Service Directory
Enables professionals and citizens to find and make referrals to services in one step, saving time and improving care co-ordination
Workflow for your Single Point of Access
Manages referrals and improves care co-ordination, boosting productivity and eliminating backlogs