Workflow for your single point of access
Collaborative care is all about designing services that operate efficiently across a pathway and deliver the co-ordination required so the right care can be provided. RIVIAM Workflow enables service centres to provide industry-leading care co-ordination.
We see a service centre as a group of clinicians and administrators who work together to ensure that people get the care they need at the appropriate time. It's important to be able to co-ordinate people to deliver the right care using the right information.
Workflow provides case management tools that enable incoming referrals from Secure Portals, email and scanned documents to be managed online into a workflow with customised pathways, steps and queues. This supports complex decision-making, better demand management of referrals whilst enabling control.
“Using RIVIAM has meant we have a secure way of enabling everyone who needs to make a referral to us to be able to do so quickly, easily and safely.
This includes those who don’t have secure NHS email such as school nurses, voluntary workers, parents, carers and individuals themselves.” Stuart John Chuan, Deputy Clinical Director, Simplify Health ((the organisation which previously partnered with Forward Thinking Birmingham)
Problems solved by RIVIAM
In control of every referral in every pathway
Removes the need to track referrals in spreadsheets and on whiteboards. Provides a single view for each pathway of all referrals and their status
Single view of a referral
Provides a single view of a referral linking information and actions to show progress
We want to hear from you
If you would like to find out more about our services and how we can help, please get in touch