Surrey and Borders Partnership NHS Foundation Trust uses RIVIAM’s referral management and workflow solution to deliver the Children and Family Health Service

The Trust has used RIVIAM's Secure Portal since July 2017 for receiving referrals online and added RIVIAM's workflow tools in April 2018.

Benefits of working with RIVIAM

We are currently working with the Surrey and Borders Partnership NHS Foundation Trust team to develop a detailed case study which quantifies the benefits.

We know that RIVIAM:

  • Saves clinical triage time through enabling the CFHS team to stay in control of referral management and to make fast, accurate decisions about the case load and individual referrals.
  • Provides a convenient and safer way of collecting information from referrers first time, every time.
  • Improves security and reduces the risk of missing or lost referrals.

Why the Children and Family Health Service (CFHS) chose RIVIAM

The Children and Family Health Service (CFHS) is delivered by a partnership of three Surrey NHS partners: Surrey and Borders Partnership NHS Foundation Trust; CSH Surrey and First Community Health and Care. It brings together physical and emotional health services for 290,000 children across Surrey and parts of north east Hampshire and their families and carers.

In April 2018 “One Stop”, the centralised referral and triage service for CFHS, decided that going digital was the only answer to safely managing the increasing number of referrals and decided to adopt RIVIAM’s Workflow services. The team had been using RIVIAM’s secure web portal since July 2017 for receiving referrals online.

With the deployment of additional RIVIAM workflow and case management digital tools, the service team now has a complete solution for safely receiving, managing and allocating referrals.

Secure portal and digital referral forms

RIVIAM’s digital referral forms are configurable micro-websites. They provide a real-time way of collecting referral information from referrers in a standardised online template.

For referrers, the online referral form is quick and easy to complete, and any associated documents can be added. Once a referrer has submitted information about a child’s referral, they receive an email notification confirming receipt. Seconds after the referral is sent it appears in the RIVIAM Workflow service ready for processing and triage by the CFHS team.

Workflow tools

Each CFHS team member has secure access to RIVIAM Workflow and can see the status of all incoming referrals which are organised into a sequence of steps and queues based on agreed rules.

A Red/Amber/Green (RAG) status is also assigned to each queue and is based on when the referral was received by the team. Red flags referrals that have been in the system the longest.

Team members can easily see an overview of the status of a referral, all actions and decisions which relate to it, lock it when they are working on it and unlock it when they have finished. It’s simple to carry out events and tasks as part of the workflow and add documents. Everything is recorded and clearly presented. It’s easy for a user to progress a referral from one step to the next.

Stay in control of referrals

If you would like to understand more about our complete referral management solution please get in touch and we would be delighted to give you a demo.

We want to hear from you

If you would like to find out more about our services and how we can help, please get in touch

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