This Privacy Policy will help you understand what information we process and use for RIVIAM User Surveys, how we use it, and what choices you have about your personal data.

When we refer to 'RIVIAM' within this Privacy Policy we are referring to RIVIAM Digital Care which is a trading name of Targett Business Technology Ltd, Montreux House, 18A James Street West, Bath, BA1 2BT, the company which provides this survey.

Data protection framework

Targett Business Technology Ltd is based within the United Kingdom and, as such, is registered with the Information Commissioner’s Office (ICO). We have aligned our Privacy Policy with the EU General Data Protection Regulation (GDPR) which came into effect on 25 May 2018, under the supervision of the ICO within the UK.

User data

This survey's sole purpose is to gather information from our users about our services. We are not requesting any personal data in the survey from respondents.

Your responses in this survey will remain anonymous.

Your email address will only be used for the purposes for which you have submitted it to us in the past as a registered user on the RIVIAM Digital Care platform to (a) provide information to you, (b) make contact with you.

We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.

Data rights

As prescribed within data protection regulations, you have several rights connected to the use of your personal data by RIVIAM Digital Care for user surveys. These include your rights to request that RIVIAM:

• confirms to you what personal data it may hold about you, if any, and for what purposes
• changes the consent which you have provided in relation to your personal data
• corrects any inaccurate or incomplete personal data which may be held about you
• provides you with a complete copy of your personal data for you to move elsewhere
• stops processing your personal data, whilst an objection from you is being resolved
• permanently erases all your personal data promptly, and confirms to you that it has done so.

To contact RIVIAM please click here.

If RIVIAM does not address your request, or fails to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website (www.ico.org.uk) or by telephone 0303 123 1113.

Declaration of sub-processing

We need to make you aware of one organisation that acts as Data Processor for us in the provision of this survey to you: Survey Monkey, software as a service company, which provides the online survey tool, and is based in the USA. Survey Monkey has appropriate EU/US privacy shield compliance.

Changes to this privacy policy

We may change this RIVIAM User Surveys Privacy Policy, and, if we do, we will post any changes on this page. If you continue to access a survey after those changes have come into effect, you will have agreed to the revised policy.

Contacting RIVIAM

If you have any questions about this Privacy Policy, would like to exercise any of your statutory rights, or to make a complaint, please get in touch.