The Pathway Dashboard shows the status of all referrals based on the steps that have been defined for a pathway.

Steps allow a pathway to be divided up into what needs to be done. Users are able to click into a step and see a list of referrals that are within that step using RIVIAM's red, amber and green (RAG) system.

Steps within pathways

RIVIAM allows one or more pathways to be defined for a customer. Each pathway can be used to manage different groups of services.

Steps are the building blocks of pathways

A pathway is a defined by one or more steps through which referrals can travel. The Pathway Dashboard shows steps in 5 columns that show the flow of steps and can be configured per pathway.

Building links between steps

The connections between steps allows users to progress referrals along pre-defined routes ensuring that there is compliance built into standard procedures.

Managing work in queues

RIVIAM shows a user a list of referrals by step, known as queues. A queue allows a user to work through a list of referrals and move them on to the next step.