During this difficult period as we all respond to the COVID-19 virus, we want to reassure our customers that there is no disruption to RIVIAM's services.

Supporting our customers

All of our services run in high-security UK data centres at UK Cloud with no dependency on RIVIAM's office, so our customers should experience no differences in the service we provide.

Our team members are all now successfully working from home and our services can be securely remotely managed.

Best way to get RIVIAM support

Our support service is operating as normal and please email any requests to support@riviam.zendesk.com. This support service is monitored by a number of people in RIVIAM and provides the best way of getting support.

Support operates between 9.00 am to 5.30 pm every weekday, but if any customers have issues that need resolving outside of these hours, please get in touch with your key Customer Success Manager. All our customers know who their key contact is.

Using RIVIAM remotely

RIVIAM is accessible over the HSCN network so if a customer's team members are working from home using an NHS VPN then they should be able to access RIVIAM without any issues.

If customers are looking at how people can access RIVIAM without a NHS VPN using a home computer, please get in touch with your key contact and we can help you get this set up.

Helping with our digital services

We want to do all we can to support our customers and if we can help in any way, please get in touch with RIVIAM, either through this contact form, or directly.