New opportunity to join RIVIAM

RIVIAM's mission is to provide innovative healthcare services that transform care delivery. Our care co-ordination platform brings together health, social care and the 3rd sector to deliver improved care around the person and enable operational efficiencies.

To enable our continued growth and commitment to delivering exceptional service to our customers, we are expanding our team and are looking for a dedicated Customer Success Analyst to join us.

Please read the job description.

Why this role is important

Ensuring customer success is a core part of RIVIAM's 'DNA'.

We are always happy to go 'above and beyond' to help our customers understand and use our services, so they derive maximum value and outcomes. As a Customer Success Analyst, you will be at the heart of this commitment, working closely with the other members of the team.

What you'll be doing

In this role, you will be the first point of contact for our customers, offering technical assistance, troubleshooting issues, listening to their goals and ensuring customer satisfaction.

Who we are looking for

We are looking for someone who is great at solving problems, enjoys talking to people and helping them, and has a passion for delivering outstanding customer service.

Why join us?

You'll be part of a friendly team who are dedicated to making a difference to how our health and social care service works in England.

It's a supportive and collaborative environment and you'll have the opportunity to progress through the organisation and take on new roles in the future.

No day is the same, and we all enjoy working together.

Get in contact

RIVIAM is based in Bath, and the role is office-based.

If you are interested and think you are the right person, we'd love to hear from you. Please email careers@riviam.com

The application deadline is Friday, 20th September 2024.

No agencies, please.